Communication

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Communication
Chat
Chat (currently on Slack) is the primary mode of communication at nilenso
Channel guidelines
general is for important company-wide announcements that everyone needs to see
finance is for important finance-related announcements
sales is for discussing sales leads including existing clients' contractual changes
operations is for day-to-day discussions about the office
space is for discussions relating to the physical office -- what needs to be bought, disposed of, repaired, cared for
wfh-leaves-ooo is self explanatory, and is for when you're working from home, or out of the office
sundry is for everything else, don't post anything important here!
if you're unsure where a message belongs, ask
Tagging
Tag the intended recipients of the message in the message
Tag @here when you want everyone online to see the message
Tag @channel when you're making important announcements. Use prudently
Avoid tagging folks on messages in #sundry or on non-critical messages unless you know they are free
If someone has taken the effort to type a message intended for you, do respond to it. Not responding could seem like you're ignoring them
Make time to check internal Chat regularly during core working hours, and respond to messages
Formatting
Format your messages for better readability
Slack supports markdown. The fundamental principles of a well-formatted message stay the same
Break up large pieces of content into smaller chunks
Visually segregate the chunks with lines or headers
Order lists where that makes sense
Bold or italics for emphasis
Share snippets of code in blocks
Avoid capitalising your message or using title case
Timing
Chat can be used during core and outside working hours as long as you are judicious about tagging
Email
Email is intended for more formal communication. In the interest of transparency, ensure that the appropriate groups are copied on all company emails
Guidelines
Offers to candidates
Sales discussions / negotiations
Summarizing personnel-related discussions
Leaves
Resignation
Long form company-wide messages
Tagging
[email protected] for all company communications with clients and vendors
[email protected] for all accounts and finance related communication with CAs, banks, investment companies, auditors etc
[email protected] for all company-wide announcements (this is internal and cannot be posted to from outside the organization)
[email protected] for all hiring related conversations
[email protected] for forwarding any bills that are spent on the company cards including subscriptions, licenses and one-off payments
[email protected] for all leave intimations
[email protected] if you'd like to send an email to everyone at nilenso
[email protected] for personnel related matters
[email protected] to report harrassment or issues you are facing at nilenso. All communication on this thread will be kept confidential
We may create other small, temporary groups as and when required. For e.g. [email protected] is used when we run internships
Formatting
Use formatting afforded by your email client or text editor as appropriate. Ensure good readability for the intended recipient(s)
Use an email signature as appropriate
Timing
Email can be used during core and outside working hours
Face to face
Formal meetings, casual catch ups and everything in between
Guidelines
Interview discussions
Finstrat meetings
Daily catch ups
Everything else
Tagging
Try to "just do it!" whenever you can (especially 1:1 catch ups)
If specific folks need to be at a meeting, ask them about their availability and send out a meeting invite in advance
Ensure that there is a video call link so remote folks can join in
Timing
Meetings are not asynchronous, be respectful of time
Do not be late
Come prepared
Take breaks where they make sense
The person who convened the meeting should be responsible for wrapping it up on time
Telegram: nilenso
Used when chat fails
Guidelines
Company related messages to folks who need to be reached urgently, but are not responding on Chat during or adjacent to core working hours
Tagging
Tag the intended recipients of the message on Telegram
Timing
Use this mode of communication sparingly
Avoid using it outside core working hours
Telegram: nilenso social
Strictly fun only!
Guidelines
Non-company related messages
Planning get-togethers outside working hours
Do not assume or expect anyone to check regularly or respond in a timely manner
Timing
It's fine to post here outside working hours, but please be respectful / reasonable
Phone
Generally only used when all else fails
Guidelines
Be respectful. If the person you're calling does not answer, don't call repeatedly except in an emergency
Timing
Call at reasonable hours except in an emergency
PROCESS - Previous
Ideal schedule
Next - OFFICE
Workstation
Last modified 1d ago
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Chat
Face to face
Telegram: nilenso
Telegram: nilenso social
Phone